In this enlightening Just Ask LIVE session, Franck Renouard, a renowned implant dentist and expert in human factors, dives into the science behind errors in implant dentistry and how understanding human factors can dramatically improve practice efficiency and patient outcomes.
The session begins with a warm introduction from host Gerard Heikop, before transitioning into a discussion about the significance of human factors in dental practices. Franck, who has a diverse background, including a stint as a helicopter pilot, shares his personal journey into the field of human factors. His fascination began after a crash in a helicopter he had purchased, which led him to question why seemingly experienced professionals sometimes make costly errors. Through research, he uncovered that many accidents, both in aviation and healthcare, are not solely caused by technical failures, but by human factors like poor communication and stress.
Franck emphasizes the importance of looking beyond the obvious technical mistakes and asking why they happened. According to him, addressing the root causes—such as stress, cognitive biases, and ineffective communication—can significantly reduce errors in implant dentistry. He passionately argues that most complications in implant procedures stem from human attitudes, not the technology used.
Throughout the session, Franck highlights the role of simple practices like using checklists, managing stress, and creating an open environment where errors can be acknowledged and learned from. He encourages implantologists to adopt a mindset of continuous improvement, where mistakes are not hidden but shared openly to benefit the entire community.
Ultimately, Franck calls for a cultural shift in how human factors are taught and incorporated into dental education. By adopting these principles, dentists can not only improve their practice but also prevent errors before they occur, ultimately changing lives—both their own and their patients'.